Designing services and systems to support crisis response and management in a way that they are efficient and effective in use is not a trivial matter. Individuals with their experiences in mastering, using, and coordinating their activities are among the key success factors. Innovative solutions for this specific and complex domain must be based on the needs, expectations and limitations of users at each stage. Novel approaches will provide benefit for daily work of diverse people involved in crisis as well as in extreme, critical and uncertain situations.
Interdisciplinary engineering approaches and, more specifically, disciplines like Human Factors, Human Centered Design and User Experience Design provide methods and tools for this challenge. This track aims to foster the scientific discussion on the design and evaluation of organizational and ICT services and systems for crisis response and management. We are looking for contributions on methodologies as well as the use of methods and tools for capturing and using human experiences and requirements.